Allgemeine Geschäftsbedingungen

The Reward Store is part of the reward program of Muuvr Labs AG (“Muuvr” or “we” or “us”). The use of the Reward Store is exclusively for eligible members of Muuvr Loyalty Program (“Member” or “Members” or “you”) who are aged 18 or older, and who can enter into legally binding agreements. The rules relating to the use of the Reward Store are set out below and should be read in conjunction with the Muuvr Loyalty Program Terms of Service.

Members can use their Muuvr Loyalty Program points (“Point“ or “Points”) along with another means of payment to pay for goods, services, vouchers or coupons (together "Reward(s)") offered from independent merchants (“Merchants”) or to enter into raffles.

By accessing the Reward Store website (“Site”) or any website linked to the Site and making transactions through the Site, specifically by clicking the "I AGREE" and/or similar buttons, you expressly indicate your acknowledgment and acceptance of the rules applicable to the Reward Store and the Reward Store Privacy Notice

Merchants may send you email service communications, including purchase confirmation emails, and you agree that such electronic communications satisfy any legal requirements that such communications be in writing. Service communications cannot be opted out of and therefore if you do not wish to receive these communications, you will not be able to redeem Points or make any purchases using the Site.

Rewards are sold and distributed by independent merchants who make available such Rewards directly to you via the Site.

When you purchase a Reward, you directly enter into an agreement with the respective Merchant. Muuvr only provides the access and the technical platform for you to purchase Rewards directly from the Merchant. You agree and acknowledge that separate terms and conditions of the relevant Merchant will apply to certain Rewards. You agree to abide to such applicable terms and conditions, including but not limited to, rules and restrictions on availability, shipment and delivery terms, notification of defects, return and refund policies, money back guarantees and claims for damages. Muuvr will not become a party to the transaction between you and the Merchant. You should read the terms and conditions of the respective Merchant on the Merchant Details tab as you will need to accept that Merchant’s terms and conditions prior to making a purchase.

You may only use the Site to make legitimate purchases and shall not use the Site for any other purposes, including making any speculative, false or fraudulent purchases. By accessing and/or using the Site you authorize us to consider any person using your information a legitimate user. Purchases can be made only by you. We bear no responsibility for any consequences of illegal use of your login details. We reserve the right to refuse access to the Site in cases we deem to constitute misuse.

Muuvr will not be held responsible for the exclusion of Members who use the Site unlawfully.

Through this redemption type, Members can purchase Rewards from Merchants in exchange for Points, or a combination of Points and cash by debit card or credit card. For each transaction, the use of at least one Point is mandatory. Please see section 4 below for further details.

Through this redemption type, Members can redeem Points by making donations or contributions to Muuvr’s designated charities. Donations can only be made in Points.

Members can redeem Points for raffle tickets to win specified prizes (“Prizes”) published on the Site. To enter you must redeem the specified number of Points for a prize draw ticket, as set out on the raffles section of the Site. Points are deducted from your account once you have placed your ticket(s) order. Tickets cannot be purchased with cash or money equivalent. This redemption type will only be available in jurisdictions where permitted by applicable law.

You can purchase Rewards via the Site either with Points, or with any combination of Points and cash (by debit card or credit card).

You may purchase a Reward for such number of Points unless otherwise indicated differently on the Site, provided that you have sufficient Points available on your account at the time of purchase. Points that are not yet accrued and credited to your account at the time you place the purchase order are not available for redemption. Should you not have sufficient Points available at your account at the time of the purchase, or should you prefer to pay only part of the Reward in Points, you may pay the difference in cash (by debit card or credit card) in accordance with these terms and conditions. Points are deducted from your account as soon as a reward is purchased.

You may pay part of the Reward price in cash by debit card or credit card. For payments by debit card or credit card, a secure Credit Card Internet Gateway Service (with for example 3D Secured) is used. The communication with the payment gateway happens via https. The amount as indicated on the Site for the respective Reward will be collected by Loylogic on behalf of the Merchant.

The conversion of Points into a cash amount and the payment of such cash amount to you or any similar transaction is not possible, not even in the case of the return of a Reward or the refusal of access to the Site.

Rewards purchased by you with Points that have not been properly debited to your account can be reclaimed by us at any time.

For shipping, handling, returns or other delivery, the terms and conditions as set out in the relevant Merchant Details tab on the Site are exclusively applicable.

Physical Rewards are sent only to the address explicitly provided with a specific order. Digital Rewards (including coupons and vouchers) can be downloaded via a link in the email sent to the address provided with a specific order. Delivery dates cannot be guaranteed and we do not assume any liability for failed deliveries caused by incorrect physical or email addresses, absence of the recipient, customs issues, force majeure or other reasons not under our reasonable control. Please contact the Merchant in case of non-delivery of the reward beyond the estimated delivery time stipulated on the order confirmation page. Any non-delivery claims received later than 3 months from order date can no longer be processed.

The prices on the Site include all taxes and shipping and handling fees of the Merchant unless otherwise specified. Nevertheless, for some rewards, you may be required to pay and may bear in addition local duties and taxes such as for example VAT and/or luxury or customs taxes depending on your local jurisdiction. Please check with your local customs authorities prior to purchasing a Reward.

Where required by applicable law, Merchants give a 14-day withdrawal period dating from the day on which you received the Reward. The withdrawal period shall however always comprise at least 7 working days from the day on which you received the Reward. During this period, you have the right to withdraw from the purchase by notifying the Merchant and returning the unused and undamaged products in original packaging within 14 days of notifying the Merchant to the Merchant's address. Rewards returned thereafter can no longer be considered for refund or exchange nor can the Points be refunded unless specified otherwise. There may be a longer withdrawal period or no withdrawal period for perishable or customized items or for digital products or downloads – please refer to the Merchant Details tab on the Site for more details.

In case a Merchant grants a return period that exceeds any legally required withdrawal period, such terms as set out in the relevant Merchant Details tab in the Site are exclusively applicable. In case of (i) returns in accordance with the applicable terms and conditions of the relevant Merchant, or (ii) unsuccessful delivery due to your actual fault (e.g., insufficient or incorrect delivery address or no physical acceptance of the Reward at the nominated delivery address) you may be charged with incurred credit card fees, additional shipping and handling fees, and any other taxes and expenses in connection therewith.

In case of an existing fault in a Reward, such guarantee periods, if any, as set out in the relevant Merchant Details tab are exclusively applicable.

We process personal information as required to operate the Muuvr Loyalty Program as explained in the Muuvr Loyalty Program Terms of Services and Privacy Notice.

Access to and use of password protected and/or secure areas of the Site is restricted to authorised persons only. Unauthorized individuals attempting to access these areas of the Site may be subject to prosecution. You are responsible for maintaining the confidentiality of your credentials, including your account and password, and for restricting access to your computer to prevent unauthorised access to the Site. You agree to accept responsibility for all redemption and other activities that occur under your account or password. You should take all necessary steps to ensure that the credentials are kept confidential and secure and should inform Muuvr immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

When purchasing Rewards through the Site, you enter into a purchase agreement with the relevant Merchant of the product, and not Muuvr. You expressly acknowledge and agree that Merchants are independent contractors and not employees or agents of Muuvr. Muuvr is not liable for the acts, errors, omissions, representations, warranties or negligence of the Merchants. Muuvr shall not be responsible for or liable to you in connection with any restrictions, qualifications, or other terms and conditions imposed by the Merchant on any reward items. As far as permissible by applicable law, Muuvr hereby disclaims any product or other liability, whether based on contract, tort, strict liability or otherwise, including without limitation liability for any direct, punitive, special, consequential, incidental or indirect damages, in connection with the Rewards provided by any Merchant through the Site, including without limitation liability for any act, error, omission, injury, loss, accident, delay or irregularity which may be incurred through the fault, negligent or otherwise, of such Merchant and you hereby expressly exonerate Muuvr from any liability with respect to the same. To the extent permitted by law, Muuvr excludes all liability to you or other person of whatsoever nature in respect of any negligence, willful misconduct, poor service or other breach of obligation arising out of the provision or failure to provide the services by or on behalf of a Merchant.

Muuvr does not warrant or represent that the content on the Site or any website linked to the Site is complete or up-to-date. Muuvr is under no obligation to update any content on the Site. Muuvr may change the content on or make improvement or changes of the Site at any time without notice. The information, products, and descriptions of rewards and other services published on the Site or a linked site may include inaccuracies or typographical errors, and to the extent permitted by law, Muuvr specifically disclaims any liability for such inaccuracies and errors.

You agree that Muuvr and its affiliates and any of its respective officers, directors, employees, or agents will not be liable, whether in contract, tort, strict liability or otherwise, for any indirect, punitive, special, consequential, incidental or indirect damages (including without limitation lost profits, cost of procuring substitute service or lost opportunity) arising out of or in connection with the use of the Site, or with the delay or inability to use the Site or a linked site, even if they have been made aware of the possibility of such damages. This limitation on liability includes, but is not limited to, the transmission of any virus which may infect your equipment, failure of mechanical or electronic equipment or communication lines, telephone or other interconnect problems, unauthorized access, theft, operator errors, strike or other labor problems or any force majeure. Muuvr cannot and does not guarantee continuous, uninterrupted or secure access to the Site.

Muuvr reserves the right to seek all remedies available at law and in equity for any misuse of the Site and/or violations of these rules, including the right to block access from a particular internet address and to exclude you from accessing the Site.